Privacy policy
This policy explains what Tom and Ansley LLC collects when you call or message Butler Dial, how it is used, and who it is shared with.
1. Who we are
Butler Dial is operated by Tom and Ansley LLC, 615 W Main St Apt 402, Madison, WI 53703. Questions about this policy can go to tomjessessky+sms@gmail.com.
2. You are talking to an automated system
Calls to our number are answered by an automated voice agent built on a large language model, not by a person. Your speech is transcribed to text, sent to that model to generate a reply, and the reply is spoken back to you. No human listens to your call in real time. If you would prefer to speak to a person, hang up and contact us at tomjessessky+sms@gmail.com.
3. What we collect
- Your phone number and the number you dialled, supplied by the carrier network.
- What you say on the call, as a text transcript produced by our telephony provider.
- Anything you type or send by SMS, where you have opted in to messaging.
- Keypad presses made during a call.
- Call metadata — the time the call started, how long it lasted, and how it ended.
- Consent records — where you submit our opt-in form, the number you gave, the time, and the page you gave it on, so we can evidence your consent.
We do not ask for payment card details, government identifiers, or health information, and you should not provide them.
4. How we use it
- To answer your call and hold the conversation.
- To keep context for the duration of a single call, so the agent can follow what you said earlier.
- To send the messages you have opted in to receive.
- To diagnose faults and monitor service quality.
- To meet our legal and regulatory obligations, including evidencing messaging consent.
We do not sell your personal information, and we do not use your call or message content to train machine learning models.
5. Mobile information and messaging consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Who processes data on our behalf
We use a small number of service providers, each bound to process data only on our instructions:
- Twilio — carries the call, performs speech-to-text and text-to-speech, and delivers messages.
- Anthropic — provides the language model that generates replies.
- Cloudflare — hosts the service and stores conversation state and consent records.
We may also disclose information where we are legally required to, or to establish or defend legal claims.
7. How long we keep it
Conversation history is held only for the duration of a call and is discarded when the call ends. Operational logs are retained for a short period for debugging and abuse prevention. Consent records are kept for as long as you remain opted in and for a reasonable period afterwards, because we may need to evidence that consent.
8. Your choices
- Stop messages — reply STOP to any message. See the terms for the full list of opt-out keywords.
- Get help — reply HELP, or contact tomjessessky+sms@gmail.com.
- Access or deletion — write to tomjessessky+sms@gmail.com and we will respond within the period required by applicable law. Depending on where you live you may also have the right to correct or port your data, or to object to processing.
9. Security
Traffic is encrypted in transit. Requests from our telephony provider are cryptographically verified before we act on them, so a third party cannot impersonate the network to reach your conversation. Opting in to messages requires signing in first. No system is perfectly secure, and we cannot guarantee absolute security.
10. Children
Butler Dial is not directed at children under 16, and we do not knowingly collect their personal information. If you believe a child has contacted the service, write to tomjessessky+sms@gmail.com and we will delete what we hold.
11. International transfers
Our providers operate globally, so your information may be processed outside the country you are in, including in the United States. Where required, we rely on appropriate safeguards for those transfers.
12. Changes
If we change this policy we will update the effective date above. Material changes to how we handle messaging data will be notified to you before they take effect.
13. Contact
Tom and Ansley LLC, 615 W Main St Apt 402, Madison, WI 53703 · tomjessessky+sms@gmail.com